Incident Escalation Playbook Example

This document explains the Incident Escalation example built with the implementation-playbook skill. Unlike the approval-oriented access-request example, this one focuses on an operations workflow that assembles an escalation packet based on severity and impact.

What It Demonstrates

• separate draft / validation / escalation / activity stores
• an explicit state machine with severity-driven rules
• separation between validation issues and UI wording
• activity logs derived from domain events
• invalidating a stale escalation result when severity changes after success

Route

/patterns/implementation-playbook/incident-escalation

Key Files

example/src/pages/patterns/implementation-playbook/incident-escalation/
├── IncidentEscalationExample.tsx
├── IncidentEscalationExamplePage.tsx
├── contexts/
│   └── IncidentEscalationContexts.tsx
├── business/
│   ├── incidentDraft.ts
│   ├── incidentValidation.ts
│   ├── incidentEscalationPacket.ts
│   ├── incidentActivity.ts
│   ├── incidentStateMachine.ts
│   └── incidentBusiness.ts
├── handlers/
│   ├── IncidentEscalationHandlers.tsx
│   ├── incidentHandlerSupport.ts
│   ├── useIncidentDraftHandlers.tsx
│   └── useIncidentSubmissionHandlers.tsx
├── actions/
│   └── useIncidentEscalationActions.ts
├── hooks/
│   └── useIncidentEscalationData.ts
└── views/
    └── IncidentEscalationView.tsx

State Machine

stateDiagram-v2
    [*] --> idle
    idle --> validating: escalation_requested
    validating --> blocked: validation_failed
    validating --> assembling: validation_passed
    assembling --> ready: packet_ready
    ready --> idle: draft_changed
    blocked --> idle: draft_changed
    idle --> idle: prefill_loaded / reset

Why This Example Matters

This example proves that the implementation-playbook also works for operations and incident response workflows.

• escalation-packet creation instead of quote generation
• severity, affected-user, and channel rules instead of pricing
• operational checklist and escalation target computation

The skill is not limited to form-processing examples.

Verification Focus

• sev1 incidents without statuspage block submission
• valid incidents assemble an escalation packet
• changing severity after success returns the workflow to idle
• reset restores the baseline state

Related Reading

• Implementation Playbook Standard Convention
• Explicit State Machine
• Playbook Scenario Library